The new Maintenance Program replaces the existing Annual Support and Upgrade (AS&U) program offered by CAMO Software, as a value-added component for users of The Unscrambler® software.

The Maintenance Program is developed to compliment the new flexible and adaptable Unscrambler X software environment and provides a comprehensive and cost-effective way of keeping your technology investment up-to-date. It also supports your organisation's budgeting process with a fixed annual program fee.

Why keep your maintenance program up-to-date?

The Maintenance Program allows you to
Obtain electronic access to major and minor upgrades in the form of plugins to existing features and download new plugins only available to Maintenance Program members. Access to CAMO’s Technical Support team and other related online support tools. Access to a your own personal "CAMO Relationship Manager" specially assigned to your membership. Benefit form discounts on other products and services offered by CAMO Software. Provide valuable input towards CAMO Software's new developments through our 'Beta Testers Program". Maintenance program members provide us with the necessary inputs to make The Unscrambler® the most comprehensive multivariate data analysis package in the market.
Register   E-Brochure
Updates Software updates are a major benefit of the maintenance program. If you have a current CAMO Software Maintenance Program subscription, software updates are available to you at no additional cost. This provides you and your organization with the latest software technology advances, keeping you up-to-date with the most recent multivariate data analysis techniques.

Support

CAMO Software's long-standing commitment to serving and responding to its user community is exemplified by the goals of our support services: we are committed to your success and aim to adopt your suggestions in our future software developments. To foster your success in using The Unscrambler® range of products, we offer online support through our support portal.

Areas of support include any problems, questions, or comments you may have in any of the following areas:

• Software installation and configuration
• Product activation
• Functional use of the software
• Interfacing the applications with your instruments or other peripheral devices
• Requesting product enhancements or reporting software defect

Beta Program

As a current subscriber to the CAMO Software Maintenance Program, you are eligible to participate in our Beta Testing Program, encompassing the entire Unscrambler family of products. Participation in the beta program can benefit you and your organization by gaining early access to prerelease software and the opportunity to suggest improvements, that may be included in the final release.

Interested users can contact your 'CAMO Relationship Manager' or email us.

FAQ

 

 

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